Family Lives

The Carers Information Service,
24 George Street,
Croydon,CR0 1PB

0808 800 2222

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Family Lives is one of the largest independent charity providers of emotional support and practical advice for families in the UK. We are committed to bringing adult and children’s services together to form an integrated and holistic approach. In this way, families with multiple problems receive personalised, coordinated, family focused packages of support that crucially result in improved outcomes.

We have a range of universally available free services such as our Family Support 24 hour helpline, online advice and forum support, face to face parenting guidance and group workshops. Family Lives is unique in providing multi-faceted accessible services, information and advice round the clock, meeting the full range of needs within the family through building stronger relationships and consequently a healthier society. Thirty years’ experience of working with families enables us to help families with any problem or challenge that they face and support over 1 million vulnerable and marginalised families annually.
We are experts in engaging hard to reach families and ensure support is available to them through a range of services delivered in three core ways:

• Telephone support - This includes our free 24/7 confidential helpline.
• Online support - Our extensive website that provides information and advice on a huge range of family issues, including interactive forums.
• Face to face support - This includes individual support where family members are able to have one to one time with a Family Support Worker, group support, where parents come together to share experience and learn coping strategies around particular issues.
• Last year our helpline received over 120,000 calls and our websites were visited by more than 2,000,000 unique users.

Family Lives believe that families are the foundation of society. We strive to achieve our vision - that all families have access to professional and appropriate non-judgemental support when they most need it. Our work aims to strengthen family relationships, and in turn promote better outcomes for children and communities.

Open All Year

Up to 25 years

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